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IT Administrator II - Contractor


Position Summary - IT Administrator II - CONTRACTOR


Under general supervision, maintain the organizations IT network, servers and security systems. Supports organization by installing, modifying and making minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.


Supervisor Responsibilities


This position does not have supervisory responsibilities over other employees.


Essential Duties and Responsibilities


Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.


Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.


Assists in the customization and adaptation of existing programs to meet users' requirements.


Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.


Connects users to networks and provides initial training in facilities and applications.


Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.


Perform related work as required.



Typical Physical Demands


Requires prolonged sitting, some bending, stooping and stretching. Requires constant data input for extended periods of time without leaving the work area. Occasionally lifting files or paper weighing up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires mobility sufficient to travel.


Typical Working Conditions


Normal office environment. Occasional evening or weekend work.


Education and Experience


Associates degree from an accredited college or university in Information Technology, Computer Science, or related field.


Minimum 2 years of related work experience.


Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.scription


Licenses, Registration, and Certifications


None.


Skills/Competencies


Critical Thinking


Problem solving


Communication


Strong Writing Skills


 

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